A: We ship all products in mint factory sealed packaging. Packaging conditions will vary depending on manufacturer. For more information about conditions, please click here to review our Packaging Policy.
A: For in stock purchases, your credit card will be charged as the items are pulled from our warehouse and prepared for shipping. The charge will be made to your credit card usually within 24-48 hours.
A: In stock items usually ship within 24-48 hours of when order is received and payment clears. Pre-order items will ship when they become available. Please click here for more information about pre-orders, back orders and special orders.
A: Yes, you are certainly welcome to place an order containing any items from our website. In stock items will usually ship within 24-48 hours of when the order is placed and pre-ordered items will ship when they become available. Please click here for more information about pre-orders, back orders and special orders.
A: The quickest and easiest way to get an international shipping quote is to add the items you wish to purchase to your shopping cart. Proceed through the checkout process and the the Estimate Shipping feature to figure your costs. Please note that international shipping and handling costs may be manually adjusted when we receive the order. We will email you the final shipping and handling cost for your order.
A: Shipping costs will change on some items due to dimensions and oversize carrier rates. Additionally, some orders may require that items be shipped in multiple boxes and therefore increasing the cost of shipping. If an order contains a combination of in stock and pre-order items, additional shipping costs are likely to occur.
A: If you receive an item that is damaged, defective, or incorrect, you MUST contact us within 72 hours of receipt and we will set up a return for you and provide you with a Return Goods Authorization (RGA) number. Please do not just mail back your order, contact us for a RGA. All items must be returned in the same way that we sent them, unopened and same condition. We cannot accept returns on opened or damaged items. Master Replicas items are not returnable at this time and all sales on Master Replicas items are final. If the item was damaged by the shipping carrier, we will file the claim for you or help you file the claim. Returns must be made within 7 days of when the order was received. Items must be received within 10 days of when return was requested. If you return an item, you may choose to receive a refund (less shipping) or a replacement of the item (if damaged).
Shipping and handling charges are not refundable. Returns are to be sent back at the expense of the buyer. The packing slip or a copy of it must be included with the returned item(s). We cannot accept returns for; special order, back order, sale / special, clearance or limited edition items. We cannot accept returns for items that were not purchased from us. If you have any questions or concerns about returns, please contact us: email@example.com
We must be contacted before you send back items, so you can receive a return confirmation number from us. Items returned without an authorization number may be delayed up to three weeks in processing the returned item.
A: If you receive an item that is damaged, or defective please contact us within 72 hours of receipt. You must contact us prior to sending back any item. Please refer to our Terms page for more information about returns and exchanges.
A: You can check the status of all your orders by logging into your account, clicking on the Previous Order Link on the right side fo the screen and then on the order number that you wish to check. You can find the current Order Status at the bottom of the order.